PERSONAL DATA PROTECTION & PROCESSING POLICY (KVKK DISCLOSURE TEXT)

1. Data Controller

Within the scope of the Personal Data Protection Law No. 6698 (KVKK), PT BOHEM BALI LIVING acts as the Data Controller and processes your personal data in line with the principles set out below.

2. Purpose of Processing Personal Data

Your personal data is processed for the following purposes to ensure you benefit from our services:

  • Provision of travel, transportation, accommodation, tour and transfer services,
  • Management of reservation and payment processes,
  • Compliance with legal and regulatory obligations,
  • Handling requests, complaints and customer relations,
  • Accounting and invoicing operations,
  • Execution of marketing, promotion and campaign activities,
  • Conducting customer satisfaction analyses and statistical studies,
  • Providing information to competent public authorities when required by law.

3. Processed Personal Data

We process your personal data under the following categories:

  • Identity Information: Name, surname, date of birth, ID/passport details,
  • Contact Information: Phone number, email address, physical address,
  • Payment Information: Credit/debit card details (CVV codes are never stored),
  • Travel Information: Flight, hotel, transfer and tour program details,
  • Customer Transaction Information: Booking history, cancellation/modification records,
  • Visual & Audio Data: Call center recordings, email correspondence,
  • Website Usage Data: IP address, cookies and behaviour on www.bohembalitravel.com.

4. Methods & Legal Basis for Collecting Personal Data

Your personal data is collected through:

  • Our website www.bohembalitravel.com,
  • Call centre and customer service channels,
  • Social media accounts,
  • Email, SMS and other digital communication tools,
  • Physical applications and written communication.

Data is processed in accordance with Articles 5 and 6 of KVKK on the following legal grounds:

  • Performance of a contract (bookings, sales and provision of services),
  • Fulfilment of legal obligations (invoicing, audits and regulatory compliance),
  • Legitimate interests (customer satisfaction, service improvement),
  • Explicit consent (marketing activities, campaigns and advertisements).

5. Transfer of Personal Data

Your data may be shared with third parties in the following cases:

  • Service Providers: Airlines, accommodation partners, transfer and tour operators, business partners,
  • Authorized Public Institutions: Tax offices, law enforcement agencies, courts and other regulatory authorities,
  • Payment Processors: Banks, credit card companies and e-commerce infrastructure providers,
  • Legal Support: Our lawyers and professional consultants to fulfil legal requirements.

6. Your Rights as a Data Subject

Under Article 11 of KVKK, you have the right to:

  • Learn whether your personal data is processed,
  • Request information regarding the processed data,
  • Learn the purpose of processing and whether it is used accordingly,
  • Know the third parties to whom data is transferred, domestically or abroad,
  • Request correction of incomplete or inaccurate data,
  • Request deletion or destruction of data under KVKK,
  • Object to results arising from automated processing that may be to your detriment,
  • Request compensation if you incur damage due to unlawful processing of your personal data.

7. Application Procedure

To exercise your rights under KVKK, you may submit a written application or contact us via our corporate email address.
Your applications will be finalised within 30 days free of charge. However, if the process incurs additional costs, a fee may be charged in accordance with the tariff determined by the Personal Data Protection Authority.

This KVKK Disclosure Text is published on www.bohembalitravel.com and is effective as of its publication date. PT BOHEM BALI LIVING reserves the right to amend this policy when necessary.

To exercise your rights under KVKK, you may contact us in writing or via registered electronic mail (KEP) using the details below:

Company Details & Contact Information

Company Name: PT BOHEM BALI LIVING

Short Name: BOHEM BALI LIVING

Company Type: PMA – Limited Liability, Non-Expiring

SK Approval Number: AHU-0102744.AH.01.01.Tahun 2024

Address: F7Q9+99C, Jl. Sukma Kesuma, Peliatan, Ubud, Gianyar, Bali 80571, Indonesia

Email: info@bohembalitravel.com

Phone: +62 823 1381 0792